Trust is an essential element in a commercial relationship, even more between individuals and company. According to the law, in case of an online purchase, the customer, except for the cost of the return, has a period of 14 days from the date of the arrival of the item(s) to exercise his right of withdrawal without having to justify anything or to incur penalties.
Please contact customer service to make a return via your account "My merchandise returns" Complaints are processed within 48 to 72 hours (weekdays).
All valid orders receive an order number. In case of a return; please put the order number on the package that will be sent back to G4. The return shipment costs are the responsibility of the customer. In case of an error made by G4, shipment costs are paid by G4. The customer must specify whether he wants a refund or a return.
Refunds are made via the same payment method that was used when ordering. The gift coupon is sent to you by email. You will find it in your cart where you can use it for your next online purchase. Your complaint/returned item(s) will be processed promptly and you will be informed as soon as possible by email.
On average, it takes us 15 working days from the date of the return of product. Only unworn items that are in perfect condition and are in their original packaging can and will be accepted. Any product that has been used, worn, washed, damaged will be refused and returned or refunded by G4. The item (s) that cannot be returned will be returned to the client without the client being able to claim compensation or a refund from G4. G4 is committed to return or refund the apparently defective products and shipping costs associated with returning.
In each an every case, the defective product (s) must be inspected and validated by G4. A general request for return (see above), with the indication "defective" must be sent to G4.